The staff runs smoother and is more of a unit than I have ever seen in the past 16 years. I would highly recommend it to any organization that wants to move forward and be a positive force for the future.

Our team shifted from a compliance-based organization to a commitment-based organization happily taking ownership of the organization’s success, 4 % reduction in overhead and double digit revenue growth for 12 year straight.

We have found that the payoff on this training has been enormous. It truly opened the eyes of our dealers and our own staff and allowed them to deal with our more difficult and challenging customers in an entirely different and vastly more productive manner. We are now able to turn around some of the most irate and difficult customers into long term satisfied Suzuki owners.

We signed up for and expected a course in “Employee Engagement” What we left with were some specific tools to understand and motivate our staff. As these issues surface and we apply the skills we learned, we become a more stable and profitable business – and a fun place to work.